PRELIMINARY INFORMATION FORM

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1. SUBJECT

The subject of this Preliminary Information Form for the Sales Agreement is to inform the BUYER regarding the sale and delivery of the products specified below, sold by the SELLER, and the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (OG: 27.11.2014/29188). By accepting this preliminary information form, the BUYER acknowledges that if the order is approved, the BUYER will be obligated to pay the price of the order, including shipping fees, taxes, and any other additional costs, if applicable, and that the BUYER has been informed about this obligation.

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2. SELLER INFORMATION

Company Name: Çakır Endüstriyel Üretim Dış Ticaret Limited Şirketi
Address: Yakuplu Mahallesi 38. Sokak No:25A 34524 Beylikdüzü/İstanbul

Phone: +90 546 626 31 03
Email: bilgi@cakirendustriyel.com

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3. BUYER INFORMATION

(BUYER will be referred to as such hereafter.)

Recipient: {aliciad} {alicisoyad}
Delivery Address: {teslimatadresi}
Phone: {alicitelefon}
Email/Username: {alicimail}

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4. PRODUCT/PRODUCTS INFORMATION SUBJECT TO THE CONTRACT

4.1. The main features (type, quantity, brand/model, color, quantity) of the goods/products/services are available on the SELLER’s website. You may review the main features of the product during the campaign period. Campaigns are valid until the specified campaign dates.

4.2. Listed and announced prices on the website are sales prices. The announced prices and commitments are valid until updated or changed. Prices announced for a limited period are valid until the end of the specified period.

4.3. The total sale price of the product/service, including all applicable taxes, is shown in the table below.

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Product Details: {urunbilgileri}
Shipping Fee: {kargo}

Payment Method and Plan: {odemesekli}

{odemetablosu}

Delivery Address: {teslimatadresi}
Recipient: {aliciad} {alicisoyad}
Billing Address: {faturaadresi}
Order Date: {tarih}
Delivery Method: {kargoadi}

The shipping fee, which is the cost of shipping the product, will be paid by the BUYER.

5. GENERAL PROVISIONS

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5.1.

The BUYER agrees, declares, and undertakes that they have read and understood the essential characteristics of the product subject to the contract, the sales price, payment method, and delivery details as provided in the SELLER’s online store, and have electronically confirmed these pre-contractual details. By confirming this Preliminary Information Form electronically, the BUYER agrees, declares, and undertakes that they have obtained the required address, key features of the ordered products, the price of the products including taxes, and the payment and delivery details accurately and completely, as required by the SELLER before the formation of the distance sales contract.

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5.2.

Each product subject to the contract will be delivered to the BUYER or the person and/or institution designated by the BUYER at the address specified, within the period stated in the preliminary information section on the website, depending on the distance of the BUYER's location, without exceeding the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

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5.3.

The SELLER agrees, declares, and undertakes to deliver the product subject to the contract fully, in compliance with the specifications indicated in the order, with any warranty documents and user manuals if applicable, free from defects, in accordance with the legal requirements and standards, and with all necessary documents and information as per the principles of honesty and integrity. The SELLER further undertakes to preserve and enhance the quality of service, exercise due diligence and care during the execution of its obligations, and act prudently and foreseeably.

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5.4.

The SELLER may supply a product of equal quality and price by informing the BUYER and obtaining their explicit approval before the expiration of the performance obligation under the contract.

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5.5.

In the event that fulfilling the order becomes impossible and the SELLER cannot meet its contractual obligations, the SELLER agrees, declares, and undertakes to notify the BUYER in writing within 3 days of becoming aware of the situation and to refund the total amount to the BUYER within 14 days.

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5.6.

The BUYER agrees, declares, and undertakes that they will confirm this Preliminary Information Form electronically, and that in the event of non-payment or cancellation of the contract price due to any reason in the bank records, the SELLER’s obligation to deliver the product will cease.

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5.7.

The BUYER agrees, declares, and undertakes that if the credit card used by the BUYER or the designated recipient for payment is unlawfully used by unauthorized persons, resulting in non-payment of the contract price by the relevant bank or financial institution to the SELLER, the BUYER will return the product subject to the contract to the SELLER within 3 days at the SELLER’s expense.

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5.8.

In cases of force majeure or unforeseen circumstances beyond the control of the parties that prevent or delay the fulfillment of obligations, the SELLER agrees, declares, and undertakes to inform the BUYER. The BUYER has the right to request cancellation of the order, replacement of the product with an equivalent product, and/or postponement of delivery until the obstructive situation is resolved.

If the BUYER cancels the order:

• For payments made in cash, the product price will be refunded in full within 14 days.
• For payments made by credit card, the product price will be refunded to the relevant bank within 14 days after the BUYER cancels the order.

The BUYER agrees, declares, and undertakes that the process for reflecting the refunded amount into their account may take 2 to 3 weeks on average, depending on the bank’s internal procedures, and that the SELLER cannot be held responsible for possible delays after the refund is made to the bank.

6. RIGHT OF WITHDRAWAL

6.1.

The BUYER may exercise the right to withdraw from the contract for the sale of goods within 14 (fourteen) days from the delivery date of the product to the BUYER or the person/institution specified by the BUYER, without assuming any legal or penal liability and without providing any justification, by notifying the SELLER. For contracts related to service provision, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the provision of the service has started with the consumer's consent before the withdrawal period expires. The costs associated with exercising the right of withdrawal are borne by the SELLER. By accepting this contract, the BUYER acknowledges having been informed about the right of withdrawal in advance.

6.2.

To exercise the right of withdrawal, the BUYER must notify the SELLER in writing via registered mail with return receipt, fax, or email within the 14 (fourteen) days withdrawal period, and the product must remain unused per the provisions of the "Products Not Eligible for Withdrawal" section of this contract. If the right of withdrawal is exercised:

• 6.2.1. The invoice for the product delivered to the BUYER or a third party must be returned. (If the invoice for the product is issued to a corporate entity, a return invoice issued by the corporate entity must accompany the return. Returns for orders invoiced to corporate entities cannot be completed without a RETURN INVOICE.)
• 6.2.2. The returned product must be delivered complete and undamaged, including its box, packaging, and any standard accessories.
• 6.2.3. Upon receipt of the withdrawal notification, the SELLER is obligated to refund the total payment and return any documents that place the BUYER under debt within 10 days and to retrieve the product within 20 days.
• 6.2.4. If there is a decrease in the value of the product or if returning the product becomes impossible due to the BUYER's fault, the BUYER is liable to compensate the SELLER for the damages proportional to their fault. However, the BUYER will not be held responsible for changes and deterioration in the product caused by proper usage during the withdrawal period.
• 6.2.5. If the withdrawal leads to the campaign limit being exceeded, the discount utilized under the campaign will be canceled.

6.3 Additional Note on Exercising the Right of Withdrawal:
Pursuant to Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation, the right of withdrawal can only be exercised if the product retains its original condition and resaleability. This means the product must remain unused, with its performance and functionality only being checked under normal usage conditions, without actual use. For products such as electric kitchen appliances, any usage (e.g., cooking food) may affect the resaleability of the product, thereby limiting the exercise of the right of withdrawal.

7. PRODUCTS NOT ELIGIBLE FOR WITHDRAWAL

7.1.

Unless otherwise agreed upon by the parties, the consumer cannot exercise the right of withdrawal in the following contracts:

• (a) Contracts for goods or services whose prices are subject to fluctuations in financial markets and beyond the seller’s or provider’s control.
• (b) Contracts for goods prepared according to the consumer's requests or personal needs.
• (c) Contracts for the delivery of perishable goods or goods with an imminent expiry date.
• (d) Contracts for goods whose protective elements (such as packaging, tape, seals, or packages) have been opened after delivery and are unsuitable for return due to health or hygiene reasons.
• (e) Contracts for goods that are mixed with other products after delivery and cannot be separated by their nature.
• (f) Contracts for books, digital content, and computer consumables provided in a tangible medium, where the protective elements (e.g., packaging, tape, seal) have been opened after delivery.
• (g) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under a subscription agreement.
• (h) Contracts for accommodation, transport of goods, car rental, catering, or leisure-related services that must be performed on a specific date or during a specific period.
• (i) Contracts for services executed instantly in electronic environments or for intangible goods delivered instantly to the consumer.
• (j) Contracts for services initiated with the consumer’s consent before the withdrawal period expires.
• (k) Contracts related to vehicles required to be registered under the Highway Traffic Law dated October 13, 1983, and numbered 2918, including unmanned aerial vehicles requiring registration.
• (l) Contracts for mobile phones, smartwatches, tablets, and computers delivered to the consumer.
• (m) Contracts formed through live auctions.
• (n) Contracts for goods requiring assembly or installation indicated in the instruction manual, and assembly or installation has already been carried out by the seller or an authorized service provider.

7.2.

For complaints and objections, the BUYER may apply to the consumer arbitration committee or consumer court in their location of residence or where the consumer transaction was conducted, within the monetary limits specified in the relevant law.

8. RULES REGARDING SECURITY, PRIVACY, PERSONAL DATA, ELECTRONIC COMMUNICATIONS, AND INTELLECTUAL PROPERTY RIGHTS

8.1.

Necessary precautions have been taken within the infrastructure of the SELLER’s system to ensure the security of the information entered by the BUYER on the WEBSITE and the related transactions, in accordance with the nature of the information and the transaction, using contemporary technical possibilities. However, since such information is entered through the BUYER’s device, it is the BUYER's responsibility to take necessary precautions, including those against viruses and similar harmful applications, to protect this information and prevent access by unauthorized persons.

8.2.

In addition to the personal data and consent for commercial electronic communications provided by the BUYER in various ways, and for confirmation:
The information obtained during the BUYER’s membership and purchases on the WEBSITE may be recorded by the SELLER for the purposes of providing various products/services, notifications, advertisements, promotions, communications, sales, marketing, store cards, credit cards, and membership applications. These data may be retained indefinitely or for a period deemed necessary, stored in printed/magnetic archives, updated when needed, shared, transferred, used, or processed in other forms. These data may also be provided to relevant authorities and courts when legally required. The BUYER consents to the use, sharing, processing, and communication of their existing and new personal and non-personal data within the scope specified above, in compliance with data protection and electronic commerce laws.

8.3.

The BUYER may contact the SELLER through the specified communication channels to stop the use or processing of their data or withdraw their consent through legal means or the opt-out options in electronic communications sent to them. Based on the BUYER's explicit notification:

• Data processing and/or communications will cease within the legally defined maximum period.
• Additionally, information that is not legally required to be retained will be deleted from the data recording system or anonymized, rendering it unidentifiable.

The BUYER may request and obtain information from the SELLER at any time regarding:

• The processing of their personal data.
• The recipients of their data.
• The correction of incomplete or inaccurate information.
• Notification to third parties about corrected data.
• The deletion or destruction of their data.
• The objection to outcomes derived from automated analyses of their data that negatively affect them.
• The compensation for damages arising from unlawful data processing.

Such requests and applications will be processed within the legally defined maximum time, or the BUYER will be provided with legal justification for rejection.

8.4.

All information and content on the WEBSITE, as well as their arrangement, revision, and partial/complete use, are the intellectual property and ownership rights of the SELLER, except for those belonging to third parties per the SELLER’s agreements.

8.5.

The SELLER reserves the right to make any changes deemed necessary regarding the above matters. These changes will take effect as soon as they are announced by the SELLER on the WEBSITE or through other appropriate methods.

8.6.

The privacy and security policies and terms of use of other websites accessed through the WEBSITE apply to those websites. The SELLER is not responsible for disputes or negative consequences arising from such third-party websites.

OTHER RELEVANT PROVISIONS

In cases of order cancellations and contract terminations, including withdrawals in accordance with the contract and applicable law, if the product price has been collected, the Consumer will be refunded the amount they paid within a maximum of 14 days in a manner consistent with the payment method used. For instance, in the case of credit card payments, the refund will also be processed to the Consumer's credit card. After the Consumer cancels the order, the product amount will be returned to the relevant bank within the same period. Since the reflection of this amount to the Consumer's account depends entirely on the bank's transaction process, the SELLER cannot be held liable for delays caused by factors beyond its control (bank processes for refunding amounts to the Consumer's account generally take about three weeks).

The SELLER retains the right to offset, deduct, and adjust amounts owed to the Consumer under the contract or applicable law for refunds and, where insufficient, to collect remaining amounts. The Consumer’s statutory rights in cases where the contract is terminated due to the SELLER's failure to fulfill its obligations remain valid and in effect.

Consumers can communicate their requests and complaints regarding the product and sale either verbally or in writing to the SELLER through the communication channels specified above. The SELLER is committed to addressing all legitimate requests, complaints, and inquiries from its consumer customers. If a resolution cannot be reached in this manner, the Consumer may, if they wish, apply to the Provincial and District Consumer Arbitration Committees located in their or the SELLER's residence, within the monetary limits determined and announced annually by the Ministry of Customs and Trade. For cases exceeding these limits, the Consumer may apply to Consumer Courts.

The Consumer, upon providing their consent, acknowledges that they have been informed of all matters covered in this Pre-Contractual Information, which constitutes an integral part of the Distance Sales Contract, including the essential features and characteristics of the product(s) offered for sale, the sales price, payment terms, delivery processes, withdrawal rights, and conditions related to personal information, electronic communications, and reward points.

All statements and information included in this Pre-Contractual Information Document are valid from the moment the Consumer approves them on the WEBSITE. Upon acceptance, these provisions, together with the Distance Sales Contract, are binding on both the SELLER and the Consumer (BUYER).