PRIVACY AND SECURITY POLICY

All services provided on our store and the operations of our company, registered at Yakuplu Mahallesi, 38. Sk. No:25A 34524 Beylikdüzü/İstanbul-TÜRKİYE, are managed by Çakır Endüstriyel Üretim Dış Ticaret Limited Şirketi.

Our company may collect personal data for various purposes. Below, it is explained how and for what purposes the collected personal data is obtained, and how it is protected.

By filling out membership forms or various forms and surveys on our store, members provide certain personal information about themselves (such as name, surname, company details, phone number, address, or email addresses) that is collected by our store as required by the nature of the business.

Our company may periodically send campaign details, information about new products, or promotional offers to its customers and members. Members can make any choice regarding whether or not to receive such information during the registration process and can later change this preference through their account settings or via the link provided in the notification email.

Personal information transmitted electronically to our store by our members during the approval process through the store or email will not be disclosed to third parties, except for the purposes and scope determined by the "User Agreement" made with our members.

To identify system-related problems and resolve any issues or disputes that may arise related to the service provided, our company records the IP addresses of its members and uses them for this purpose. IP addresses may also be used to gather general demographic information and to identify users in a broader sense.

Our company may use the requested information, as well as the data provided by users, for direct marketing purposes either by itself or in collaboration with its partners, within or outside the purposes and scope defined in the Membership Agreement. Personal information may also be used to contact users when necessary. Information requested by our company, data provided by users, or details related to transactions performed through our store may be used for statistical evaluations, database creation, and market research, provided that members’ identities are not disclosed, either by our company or by our collaborating partners, within or outside the purposes and scope defined in the Membership Agreement.

Our company undertakes to keep confidential information strictly private and confidential, considers it an obligation of confidentiality, and commits to taking all necessary precautions and exercising due diligence to ensure confidentiality is maintained and that none of the confidential information or any part thereof becomes public or is used without authorization or disclosed to third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our e-commerce platforms. Your credit card information is never stored in our systems.

When you begin a transaction, there are two things you should check to ensure you are on a secure website. First, look for a key or lock icon in the bottom bar of your browser. This indicates you are on a secure webpage, and all your information is encrypted and protected. This information is only used during the sales process and based on your instructions. Credit card information used during a purchase is encrypted with the 128-bit SSL (Secure Sockets Layer) protocol and sent directly to the relevant bank for verification. If the card is authorized, the shopping process continues. Since no card information is visible or stored by us, it is impossible for third parties to access this information under any circumstances.

For online orders placed using a credit card, our company ensures the reliability of payment, billing, and delivery address details as a measure against credit card fraud. Therefore, for customers placing their first order on our e-commerce platforms, it is necessary to verify the accuracy of financial and address/phone details before the order proceeds to the supply and delivery stages. If necessary, the credit cardholder or the issuing bank may be contacted for this verification.

All the information you provide during membership registration is accessible and editable only by you. As long as you protect your login details, it is impossible for others to access or modify your information. To ensure this, the 128-bit SSL security protocol is utilized during membership transactions. This system is an international encryption standard that cannot be breached.

E-commerce platforms that provide customer support hotlines, clearly list their physical address, and offer phone contact details are generally more preferred today. This allows you to obtain detailed information about any concerns you may have and assess the reliability of the company offering online shopping services.

Note: We recommend checking whether the e-commerce website provides a physical address and phone contact details. Before making a purchase, take note of the store’s phone and address information. If you are unsure, confirm these details by calling before placing your order. All our online shopping platforms clearly display our company information and location details.

MAIL ORDER CREDIT CARD SECURITY

The identity and credit card information you provide to us via the mail-order method will be securely stored by our company under confidentiality principles. This information will be retained for 60 days to address any potential disputes or chargeback claims with the bank and will then be destroyed. Aside from the approved mail-order form amount sent for your order, no other charges will be made to your card. If such a situation arises, you naturally have the right to dispute the transaction with the bank and block the payment, mitigating any risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may include links to other websites. Our company bears no responsibility for the privacy practices or content of websites accessed through these links. Advertisements published on our website are distributed to users via our advertising partners. The principles outlined in this "Privacy Policy" apply exclusively to our store and do not extend to third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In limited cases, our company may disclose user information to third parties outside the provisions of this "Privacy Policy." These cases are limited to:

• Compliance with legal obligations imposed by laws, decrees, regulations, or other legal authorities.
• Fulfilling and enforcing the requirements of the "Membership Agreement" or other agreements made with users.
• Providing information in response to requests made during legally conducted administrative or judicial investigations or inquiries.
• Sharing information when necessary to protect the rights or safety of users.

EMAIL SECURITY

When contacting our Customer Service via email about your orders, never include your credit card number or passwords. Information shared in emails can be viewed by third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.

BROWSER COOKIES

Our company may use cookies (technical communication files) to gather information about users visiting our store and their website usage. These cookies are small text files sent by a website to the user’s browser and stored in the main memory. Cookies facilitate the use of the Internet by storing preferences and settings.

Cookies help obtain statistical information about how many people visited the site, their purpose of visit, how often they visited, and how long they stayed on the site. They also assist in generating dynamic advertisements and content from user-specific pages. Cookies are not designed to retrieve personal information, data from your main memory, or email details. Most browsers are set to accept cookies by default. However, users can configure their browsers to block cookies or to notify them when cookies are being sent.

Our company reserves the right to amend these "Privacy Policy" provisions at any time by publishing updates on the site, sending notifications via email, or posting on the website. Changes to the Privacy Policy become effective upon publication.

For any questions or suggestions regarding our privacy policy, you can email us at info@drmayahome.com. You can also reach us via the following contact information:

Company Name: Çakır Endüstriyel Üretim Dış Ticaret Limited Şirketi
Address: Yakuplu Mahallesi 38. Sokak No:25A 34524 Beylikdüzü/İstanbul
Email: bilgi@cakirendustriyel.com
Phone: +90 546 626 31 03