FREQUENTLY ASKED QUESTIONS

Pricing & Payment Details

Q: Why are prices higher when we pay for them in installments?

A: The extra costs for installment payments depend on the rules of banks and financial companies, as well as the current state of the economy. We always try to offer our customers the best prices.

Q: What payment options are available? Do you offer cash on delivery?

A: We offer a variety of payment methods to make shopping convenient. You can choose from the following options:

• Bank Transfer/EFT: You can make a payment via bank transfer or EFT. If you choose this method, you will receive an additional ≈5$ discount.

• Credit Card: You can safely buy things using any credit card, either as a one-time payment or in installments.
• Here are some ways you can pay for your purchase: You can pay for your purchases in easy installments with your credit card. You can place your order quickly and securely through our online store.
  
  

Q: Can I place an order by sending a message on WhatsApp or making a phone call?

A: Yes, you can easily place an order through WhatsApp or by giving us a call! To make ordering easier and improve service, please give us the following information:

• Please provide your full name and contact information.
• Please provide the delivery address.
• Please tell us which product(s) you want to order and how many of each.
• Please indicate how you prefer to pay (e.g., credit card, bank transfer/EFT).

Once we receive this information, we will process your order quickly and send you a confirmation with payment instructions.

Q: I would like to pay by bank transfer. How can I get your account details?

A: You can pay using bank transfer or EFT from any bank. The account details are below.

• Account Name: ÇAKIR ENDÜSTRİYEL ÜRETİM DIŞ TİCARET LİMİTED ŞİRKETİ
• Account Type: VADESİZ TL
• IBAN: TR930020500009518166400003

Customers who choose to pay by bank transfer will receive an extra discount of about $5.

Q: Credit cards have an interest cost on installment payments. Can you help?

A: We offer up to 12-month installment options for credit cards through our official online store (www.drmayahome.com). However, because of the way banks are set up, you might have to pay extra fees. You can also take advantage of interest-free installment options by shopping from our official Dr.Maya® stores on Amazon, Trendyol, HepsiBurada, and ÇiçekSepeti platforms.

Production & Brand Information

Q: Where is your production located?

A: Dr.Maya® is a Turkish brand. It was started by two Turkish engineer brothers. Every stage of our products reflects a Turkish engineering approach and design vision. Our products are designed by Turkish engineers. They are made to be strong and long-lasting. Our Turkish engineering team manages every step of the process, from design and quality control to choosing the raw materials and supervising production.

We make our products at our factories in China, one of the world's largest manufacturing hubs. We keep our high standards for quality and durability. As a local brand, we also manufacture wooden accessories, pans, trays, clay casseroles, and various kitchenware in Turkey. This helps us support the national economy by creating jobs. For us, making good products and keeping our customers happy are always our top priorities.

Purchasing & Sales Locations

Q: Do you have a store where people can go in person? I'd like to visit and see the products in person. Can you share your address?

A: As Dr. Maya® | Home Cooking Excellence, we serve our customers through our digital stores and warehouse offices. We make sure that shopping with us is easy and comfortable by running our online store from our warehouse-office in Beylikdüzü, Istanbul, Turkey. We are also planning to launch a warehouse-office in Germany very soon for our logistics operations in Europe. These warehouse offices let us prepare and deliver your orders quickly and safely.

Warehouse-Office Address:

• Location: https://maps.app.goo.gl/uE5qPUrdveLoZddv9
• Address: Yakuplu Mah. 38. Sk. No:25A 34524 İstanbul/Türkiye
• Directions: It is located in the Yakuplu neighborhood of Istanbul's Beylikdüzü district. It is next to the Fatih Sultan Mehmet Cultural Center and across from the Yakuplu Cemetery.
  
  

The hours of work are as follows:

• Monday through Friday: 10:00 AM – 5:00 PM

To avoid any problems due to potential schedule changes, please inform us in advance if you plan to visit our warehouse.

Logistics & Delivery Process

Q: When will my order be shipped and delivered?

A: Orders are sent out within 24 hours on business days after the order is placed. On Saturdays, shipments are processed until 12:00 PM. Here are the delivery times: For the Marmara Region, Istanbul, and Ankara, the delivery time is 1–2 business days. For other regions in Turkey, the delivery time is 3–4 business days. Please note that delivery times may vary depending on the courier company's operations.

Q: Is shipping free?

A: Shipping is free for orders of $25 or more. If your order is less than $25, we will charge the standard shipping fee. And when you order a stone oven, shipping is always free. If you add accessories like trays, pide peels, or pizza peels to your oven order, we will combine them into a single shipment at no extra shipping cost.

Q: Will the product get damaged or will there be a problem during shipping?

A: Dr.Maya® Stone Oven Machines are packed in at least two boxes. There is an inner box and an outer cargo box. The special protective covers in the inner box are designed to fully protect the oven from external impacts. We want you to know that we have done everything we can to make sure your product gets to you safely.

Q: Can my return shipment be picked up from my address?

A: Unfortunately, the shipping companies we work with can't offer home pickup right now. You will need to take the product to the nearest cargo branch we direct you to so you can make your return. Once we receive your order details, we will provide you with the necessary steps and information for your return process.

Product Information & Safety Features

Q: What are the product dimensions?

A: Among our Dr.Maya® Stone Ovens, the Dr.Maya® Pro+ Stone Oven Machine has the highest interior volume. The Lahmacun Machine has a unique design that makes it great for cooking dishes like casseroles. However, its capacity is smaller than the Pro+.

Dr.Maya® Pro+ Stone Oven Machine dimensions:

• External Dimensions: 36 x 35 x 22 cm
• Stone Surface Diameter: 30 cm
• Internal Height: 6 cm
• Internal Volume: 3.56 L

Dr.Maya® Multi Stone Oven Machine dimensions:

• External Dimensions: 42 cm x 33 cm x 22 cm
• Stone Surface Diameter: 30 cm
• Internal Height: 4 cm
• Internal Volume: 2.5 L

Our ovens are designed to cook many different types of food. They can cook pastries like lahmacun, pizza, and many bakery dishes like trays and casseroles. These ovens have large cooking areas and can reach temperatures of up to 400°C.

Q: Can you tell me more about the stone base of the Dr.Maya® Stone Oven?

A: The stone surface is made from a strong and long-lasting ceramic material that has a hardness rating of 5.5–6 out of 10, which is much higher than the typical 2.5–3 range of standard ceramics. Our stones have been tested to make sure they can handle impacts, high temperatures, and sudden temperature changes. This makes them long-lasting and helps you cook well. At Dr.Maya®, we make sure that every detail is done well.

Q: Is the stone base of the Dr.Maya® Stone Oven removable?

A: Yes, the stone cooking base in the Dr.Maya® Stone Oven Machine is removable. This feature makes cleaning easy and lets you use the oven for more things. You can clean the interior of the oven more easily by removing the stone surface. However, it is very important to remove and clean the stone correctly. After you finish cooking and let it cool completely, carefully remove the stone base. Natural stone materials are sensitive to sudden changes in temperature. Removing it when it is hot or putting it in cold water can cause it to crack. Cleaning should only be done with a damp cloth and without the use of chemicals. The removable stone base also makes the oven more versatile. If users want, they can remove the stone base and replace it:

• Traditional cookware such as clay casseroles,
• Steel or aluminum trays,
• Various pans such as Teflon or copper depending on their cooking needs.

Thanks to this modular design, Dr.Maya® ovens are different from regular built-in ovens. They are multi-purpose, functional, and easy to use.

(Note: The stone base can be removed, which makes it easy to use, but it can also damage the stone surface if it is not handled correctly. For this reason, it must be handled carefully. Read the instructions in the user manual.)

Q: Will the stone base get darker over time?

A: It's normal for the stone surface of your Dr.Maya® Stone Oven Machine to darken and change color over time. This change shows how the stone naturally changes and improves its cooking ability. The stone's porous structure absorbs moisture from food, which gives your dishes a unique flavor when cooked at high temperatures. As a result, the darkening that you might see as stains while cooking is just a natural part of the process. Over time, the whole stone surface will get darker, which will make your meals taste better.

Q: Does the Dr.Maya® Stone Oven Machine have a fan?

A: Our Stone Oven Machines don't have fans in their heating functions. It gets heated up using two different types of resistance. The stone surface, made of naturally durable ceramic, distributes heat evenly, ensuring excellent results, especially for dishes made with dough.

The fan-assisted insulation system used in Dr.Maya® Stone Ovens is developed not to heat the ovens, but to prevent the high internal temperature from transferring to the outer surface. Right now, this system is only available for Dr.Maya® Stone Ovens in Turkey. This level of insulation is better than the insulation required by European standards, thanks to the careful design by our Turkish engineers.

Q: What is included in the box? Are peels and trays included with the machine?

A: We know that everyone has different needs, so we don't include trays and peels with the Dr.Maya® Pro+ Stone Oven Machine. Different types of peels are used for making pide, pizza, or bread, and different sizes and types of trays are preferred for casserole dishes or other dishes. However, the Dr.Maya® Multi Stone Oven Machine includes a pair of wooden peels, as it is specifically designed for lahmacun. This approach lets us offer our customers affordable options to become stone oven owners. It also lets them choose the kitchen accessories that best suit their needs.

If you're looking for stone oven-compatible trays, casseroles, or peels, you can find our specially handcrafted pizza and baking peels made from beech wood in our stores.

Q: Is it possible for the Dr.Maya® Stone Oven Machine to reach a temperature of 400°C?

A: Yes, our products can reach temperatures up to 400°C. All temperature tests have been conducted, and our products work perfectly at these temperatures. For example, thin dough products like lahmacun cook in about 2.5 minutes at 400°C. Our product is known for its ability to cook quickly. Also, because it is small, it heats up much faster than regular ovens:

• It reaches 300°C in about 9 minutes,
  
• It reaches 400°C in about 15 minutes.

This feature makes it much faster and more efficient than traditional ovens, making it an excellent choice for quick cooking.

Material & Safety Features

Q: Is the cooking surface made of real stone or Teflon?

A: The cooking surface of the Dr.Maya® Stone Oven Machine is made of genuine stone and contains no Teflon or similar coatings. The surface is crafted from high-strength, specially formulated ceramic stone.

Stone Surface Features:

Our stone surface is a high-resistance ceramic with a hardness level of approximately 5.5–6 out of 10. In comparison, standard ceramic typically has a hardness of around 2.5–3. Furthermore, our stones are tested for impact resistance, high heat endurance, and thermal shock durability — ensuring long-lasting performance and healthy cooking.

Q: Is the stone made of chamotte? 

A: Dr.Maya® Stone Ovens use high-strength ceramic stones, not chamotte. Below are the main differences between chamotte and high-strength ceramic stone:

• Thermal Shock Resistance: The stone used in Dr.Maya® Stone Ovens offers significantly higher thermal shock resistance compared to chamotte. This means it can better withstand sudden temperature changes, which is esssential for stone oven performance and flexibility.
  
• Typical Uses: While chamotte is commonly used in refactory brick production and certain ceramic applications, high-strength ceramic stones are preferred for baking stones and industrial kitchen equipment.
  
• Physical Characteristics: High-strength ceramic is generally lighter and more durable, making it ideal for portable ovens and cooking surfaces.
  
• Cost: High-strength ceramic stones are typically more expensive than chamotte due to their complex and costly production processes.
  

In short, high-strength ceramic is favored in modern cooking applications, while chamotte is used more often in traditional and refractory uses.

Q: Are the products certified for electrical safety?

A: Dr.Maya® products fully comply with both national and international standards for food safety and product safety. We have meticulously completed all necessary certification processes to provide you with products that are safe and enjoyable to use.

CE Certification: Dr.Maya® Stone Oven Machines are CE (Conformité Européenne) certified, demonstrating compliance with the European Union's standards for human health, user safety, and environmental protection. The CE mark ensures the product meets requirements for electrical safety, electromagnetic compatibility, and eco-compliance.

LFGB Certification: Our stone surface is certified under Germany’s highest food safety standard — LFGB. This certification confirms that:

• No harmful substances migrate from the stone surface to food,
• The stone does not alter the taste or smell of food,
• All heavy metal migration levels are far below the limits set by the European Union.

The stone surface used in Dr.Maya® products has passed all required food safety testing and certification procedures. Our stone holds LFGB (Lebensmittel- und Futtermittelgesetzbuch) certification in accordance with EU and German regulations. In taste and odor tests, and heavy metal migration analyses, our stone received a perfect score (0.0), showing no detectable taste or odor alteration. All results were well below EU-defined safe limits. These results confirm that our stone surface is completely safe for contact with food and does not negatively affect taste or health during use.

Dr.Maya® Stone Ove Machines:

• ✅ Compliant with European safety standarts with CE certification,
• ✅ Certified for safe food contact with LFGB,
• ✅ Fully meets health and durability criteria with verified test reports.

Dr.Maya® Stone Ovens are thoughtfully designed with both your safety and delicious meals in mind.

 
Product Comparison

Q: What sets Dr.Maya® Stone Oven Machines apart from other brands?

C: Dr.Maya® is a brand exclusively focused on stone oven technologies, with a strong emphasis on quality and user experience. All of our products are developed to bring the authentic flavor of traditional stone ovens into homes, with a level of craftsmanship that exceeds global standards.

Our Pro+ model in particular features one of the largest internal capacities in its class. With a 30 cm natural stone base and a 6 cm distance between the stone and the heating elements, it offers an effective 3.5-liter cooking volume. Compared to conventional ovens, it heats up much faster—reaching 300°C in 9 minutes and 400°C in 16 minutes—thus saving energy and optimizing cooking time. Rather than using fan-based systems, our ovens rely on the natural conductivity of stone, which results in healthier and more flavorful meals.

Additionally, the oven’s compatibility with cookware like casseroles, its user-friendly independent top and bottom heat controls, its cool exterior surface making it safe for families with children, and a design constantly improved by customer feedback make Dr.Maya® Stone Ovens a unique choice for those seeking functionality, health, safety, and authentic taste. All of these distinctive qualities are proudly powered by Turkish engineering.

Q: What are the differences between your products?

A: We offer two models: the Dr.Maya® Multi Stone Oven Machine and the Dr.Maya® Pro+ Stone Oven Machine. Both are designed to bring the stone oven experience to your home, but they offer distinct advantages depending on your intended use. Here's a breakdown of the key differences and similarities:

Dr.Maya® Multi Stone Oven Machine

• Specially designed for thin dough foods such as lahmacun, pizza and pide
• Ideal for baking dishes like meat, fish and chicken thanks to its excellent heat retention.
• Features independent top and bottom heat control for flexible cooking.
• Compatible with round trays and clay casseroles up to 30 cm in diameter and 4 cm in height.
• Steam-retention capability ensures softer and juicier cooking.
• Offers high performance with temperatures reaching up to 400°C.

Dr.Maya® Pro+ Stone Oven Machine

• Ideal for baking pizzas, bread and rising doughs thanks to its larger internal volume.
• Independent upper and lower temperature control (0-400°C) allows custom settings for any dish.
• Ventilation channels provide perfect crispiness for pizza and lahmacun.
• Fan-based insulation system keeps the door at safe temperatures.
• Compatible with trays and clay casseroles up to 28 cm in diameter and 3.5 cm in height.
• Its compact and ergonomic design makes it easy to store.
  
  

Shared Features:

• ✅ High-temperature capability up to 400°C
• ✅ Removable stone surface for versatile cooking
• ✅ Safe and ergonomic design
• ✅ Durable construction engineered by Turkish experts

The Dr.Maya® Multi Stone Oven is available in black, white and red, while the Dr.Maya® Pro+ comes in pine green, red, black and anthracite color options.

Q: What are the main differences between the Dr.Maya® Pro+ Stone Oven and the Lahmacun Machine?

A: What are the main differences between the Dr.Maya® Pro+ Stone Oven and the Lahmacun Machine?There are no major differences, but each model is designed with specific purposes in mind. The Dr.Maya® Pro+ is engineered with a larger interior, making it more suitable for bread, pizza, lahmacun, and rising doughs—ideal for those who bake more pastries. It accommodates round trays up to 28 cm in diameter and 3.5 cm in height.

The Dr.Maya® Lahmacun Machine, on the other hand, is perfect for cooking lahmacun, pizza, and other thin dough dishes with that signature stone oven flavor. It also excels in baking meat, fish, and poultry thanks to its high heat and steam retention capabilities. It supports cookware up to 30 cm in diameter and 4 cm in height.

Q: Can you tell me more about your brand?

A: Dr.Maya® is a 100% Turkish brand founded by two engineer brothers from Turkey. Every stage of our product development reflects a Turkish engineering approach and a vision focused on quality and durability. Our products are entirely designed by Turkish engineers, with all design, inspection, material selection, and production processes carried out by our local experts.

Driven by this passion, we manufacture our products at high-quality standards in one of the world’s leading production hubs—China, without compromising our strict quality and durability guidelines. As a local brand, we also produce accessories such as wooden tools, pans, trays, casseroles, and other kitchenware in Turkey, supporting local employment and contributing to the national economy. Product quality and customer satisfaction are always our top priorities.

Terms of Use & Maintenance

Q: I have shipped a faulty product for exchange/return/repair. What happens next?

A: Thank you for sending your product. At Dr.Maya®, we always prioritize customer satisfaction, and we are here to resolve this issue as quickly as possible. Once your product arrives at our service center, the following steps will be taken:

• Detailed Inspection: Our technical team will conduct a through inspection to identify the root cause of the issue.
• Repair or Replacement Decision: If the problem is determined to be caused by a manufacturing defect, we will promptly proceed with repairing or replacing the product.
• Customer Notification: We will keep you informed at every stage of the inspection and repair/replacement process. At the end of the process, your product will either be repaired and returned to you or replaced with a new one.
• Swift Resolution: Our goal is to resolve the issue as quickly as possible and ensure your satisfaction. Therefore, we strive to complete repair or replacement procedures promptly.
  

Q: Are the materials used in your products safe?

A: Dr.Maya® products fully comply with both national and international standards for food safety and product safety. We have meticulously completed all necessary certification processes to provide you with products that are safe and enjoyable to use.

CE Certification: Dr.Maya® Stone Oven Machines are CE (Conformité Européenne) certified, demonstrating compliance with the European Union's standards for human health, user safety, and environmental protection. The CE mark ensures the product meets requirements for electrical safety, electromagnetic compatibility, and eco-compliance.

LFGB Certification: Our stone surface is certified under Germany’s highest food safety standard — LFGB. This certification confirms that:

• No harmful substances migrate from the stone surface to food,
• The stone does not alter the taste or smell of food,
• All heavy metal migration levels are far below the limits set by the European Union.

The stone surface used in Dr.Maya® products has passed all required food safety testing and certification procedures. Our stone holds LFGB (Lebensmittel- und Futtermittelgesetzbuch) certification in accordance with EU and German regulations. In taste and odor tests, and heavy metal migration analyses, our stone received a perfect score (0.0), showing no detectable taste or odor alteration. All results were well below EU-defined safe limits. These results confirm that our stone surface is completely safe for contact with food and does not negatively affect taste or health during use.

Dr.Maya® Stone Ove Machines:

• ✅ Compliant with European safety standarts with CE certification,
• ✅ Certified for safe food contact with LFGB,
• ✅ Fully meets health and durability criteria with verified test reports.

Dr.Maya® Stone Ovens are thoughtfully designed with both your safety and delicious meals in mind.

Warranty & Support

Q: Do your products come with a warranty?

A: Dr.Maya® Stone Oven Machines are covered by an official 2-year warranty starting from the date of purchase. Additionally, we guarantee spare part availability for 10 years. During this period, we are committed to supporting you with any part needs related to your product. We are proud to highlight that each of our products is manufactured to high quality standards, backed by Turkey’s rich production expertise. At Dr.Maya®, we bring traditional flavors into your home with our Stone Oven Machines.

Q: I would like to return my product. What is the return process? I want to exchange my product. How does the exchange process work?

A: In the event of a defect with your product, our technical support process is simple and customer-focused. Our service and R&D center located in Istanbul is at your service. To ensure your return is processed smoothly and quickly, please follow these steps:

1. Report the Issue: Share the isssu you're experiencing along with clear photos of the product. This helps our technical team conduct a preliminary assessment.
2. Service Approval: If service is deemed necessary after the initial review, we will ask you to safely pack the product in its original box with protective foam. If the original box is not available, we kindly ask you to use double-box packaging to prevent any damage during shipping. 
3. Shipping Process: We will provide you with a repair/replacement label and a shipping label. Please attach the shipping label visibly on the box. When handing the product over the courier, inform them that it is in "Integrated Label Return" and provide the "Shipping order Code". Once completed, you may send us a photo of the package. Our partnered courier service will then deliver the product directly to our service center.
4. Maintenance and Repair: At our service center, you product will be throughly inspected and necessary repairs will be carried out. All services covered by the warranty will be completed free of charge.
5. Product Return: After repair and maintenance, the product will be returned to you in like-new condition and ready for use.

We are committed to providing you with the best service possible, thanks to our product quality and dedication to customer satisfaction.

Q: Can I return the product if it has a defect or issue?

A: In accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, you have the right to withdraw from the purchase within 14 days. Please note that in order to exercise your right of withdrawal, the product must remain in its original condition and resaleable state.

Important Information on Returns and Right of Withdrawal:

To exercise your right of withdrawal, you must notify the SELLER in writing within 14 (fourteen) days via registered mail, fax, email, or another method indicated by the SELLER. Additionally, the product must not fall under the category of "Products Exempt from Right of Withdrawal" as outlined in the contract. The product must be unused and in its original condition for the right of withdrawal to apply. This means the product should not be used beyond checking its features and functioning under standard conditions.

For products such as electric kitchen appliances, any usage (e.g., cooking food) may affect the product’s resaleability, which limits the right of withdrawal. If the product has been used, it cannot be resold for technical and hygiene reasons, thus making a return legally and ethically unacceptable. However, your satisfaction remains our top priority.

Q: What is the status of my refund?

A: In accordance with the Regulation on Distance Contracts, refunds related to the right of withdrawal must be completed within 14 days from the date the seller receives your withdrawal notice. We work closely with our internal teams to ensure this process is completed as quickly and efficiently as possible. Depending on the platform you used for purchase and the banking system involved, it may take a few business days for the refund to reflect in your account.

Energy Efficiency & Consumption

S: What is the energy consumption of the Dr.Maya® Stone Oven Machine? How much does it cost to run?

C: Power Consumption: 1400 Watts

Preheating Time: Reaches 400°C approx. 16 minutes, reaches 300°C approx. 9 minutes

Most dishes are typically cooked at 300-350°C, not at 400°C, which helps optimize energy consumption.

Estimated Electricity Cost Calculation (Based on İstanbul Rates):

Electricity unit price in İstanbul: 2.07₺/kWh

Considering average preheating and cooking times:

• Approx. consumption for 30 minutes at 300°C: 0.7 kWh ~1.45₺
• Approx. consumption for 30 minutes at 400°C: 0.93 kWh ~1.93₺

Note: These values may vary depending on your local electricity rates.

Promotions & Discounts

S: Can you offer a discount?

C: You can take advantage of our current promotional offers! These discounts provide an excellent opportunity to purchase high-quality Dr.Maya® products at more affordable prices. We also launch special campaigns and limited-time discounts during national holidays and special occasions. Be sure to follow us to stay updated on the latest deals and promotions!

S: Your prices have increased — is there any way to get the previous price? What is your pricing policy?

C: Our pricing is based on several factors, including product quality, the size of the stone surface, and currency-related cost changes. International market conditions and fluctuations in raw material costs may also influence our prices. When such changes occur, we are committed to informing our customers in a timely and transparent manner. For this reason, we recommend taking advantage of our current prices as early as possible. We also offer installment payment options through our official online store and on various marketplace platforms.

Customer Experience & Community

S: Do you have a community platform where I can see recipes shared by other users?

C: Yes! There are several ways you can explore delicious recipes created using the Dr.Maya® Stone Oven Machines:

• Dr.Maya® Official Website: Our website features a curated collection of tried-and-tested recipes specifically designed for the Dr.Maya® Stone Oven. These recipes are perfect for inspiring your culinary creativity and helping you explore new flavors. Visit: https://drmayahome.com/pages/tas-firin-yemek-tarifleri
• Social Media: Follow our official Instagram and YouTube accounts for a wide range of recipe videos and cooking techniques. Don't forget to check out the hashtag #DrMayaStoneOven to discover authentic experiences and creative ideas shared by our community.
• Product Manual: Dr.Maya® product manual contains basic recipes and tips to help you get the most out of your oven.
• E-Mail Newsletter: Subscribe to our newsletter to receive regular updates on new recipes, excluisve discounts and product news. You can easily sign up via our website.

S: Where can I find videos and user experiences related to Dr.Maya® products?

C: You can explore real customer experiences and detailed video content about Dr.Maya® products through our official social media platforms:

• Instagram: Follow us at @DrMayaHome and @DrMayaTurkiye for product photos, customer experiences and inspiring recipes.
• YouTube: Visit our channel @DrMayaHome for in-depth tutorials, recipe demonstrations and user feedback videos.
• Facebook: Stay updated with the latest news, user reviews and event announcements by following our Facebook page Dr.Maya - Home Cooking Excellence.
• TikTok: For fun, short, and informative content, check out our TikTok page @Dr.MayaHome.
• WhatsApp: For any questions about our products, feel free to contact us directly via WhatsApp att +90 546 626 31 03.

Our social media channels are excellent sources for getting to know our products better and experiencing how they’re used in real kitchens. You can also reach out to us directly through these platforms to ask questions or share your feedback.

Spare Parts & Accessories

Q: Where can I get a replacement stone base or other accessories?

A: For spare parts, simply reach out to us. At Dr.Maya®, we are committed to providing top-quality service and ensuring long-lasting use of our products. We can supply any necessary replacement parts upon request. To inquire about spare parts or service needs, please contact us via our WhatsApp support line at +90 546 626 31 03 or email us at info@drmayahome.com.

Q: What kinds of cooking combinations can I create using additional accessories?

A: Accessories such as trays, oven peels, and clay pots can be used alongside your Dr.Maya® oven to expand your cooking possibilities. These tools allow you to recreate authentic stone oven flavors with ease. Here are a few examples:

• Pizza Peels: Easily place and remove pizzas, lahmacuns and pides from the stone oven. These peels are also great for handling meat, fish or vegetables, offering safeand convenient oven access.
• Baking Tray: Ideal for moist dishes, cakes, pastries and baked meals. With a tray, you can prepare sauteed chicken, anchovy bakes, roasted vegetables and more. Even when baking pizza directly on the stone, trays ensure balanced heat distribution and excellent cooking results.
• Clay casserole: Crafted from traditional clay, these pots are perfect for slow-cooked meals like stews, beans and chickpeas. The high consistent heat of Dr.Maya® Stone Oven brings out rich and deep flavors.
• Kunafa tray: Great for preparing thin, syrup-based desserts such as kunafa. The oven's even and direct heat ensures a golden-brown crust on both sides - crispy outside, soft and flavorful inside.

These accessories enhance the versatility of your Dr.Maya® Stone Oven, offering optimal cooking conditions for a wide variety of meals. Explore new recipes, try creative combinations, and elevate your culinary skills from the comfort of your home.

Tips & Recipes

Q: Can I only cook pizza in the oven, or is it suitable for other types of food as well?

A: Our oven is not only perfect for pizza and similar dishes, but also ideal for preparing a wide range of delicious meals. With the Dr.Maya® Stone Oven, you can easily cook various recipes. Here are just a few ideas:

• 🍕 Neapolitan Pizza: Classic Italian pizza, cooked quickly at high temperatures
• 🥩 Casserole-style Meat, Fish and Chicken: Remove the stone and use a compatible clay pot for rich, slow-cooked dishes.
• 🥙 Lahmacun: Crispy Turkish-style flatbreads with minced meat, baked stone-oven style.
• 🥔 Kumpir (stuffed baked potatoes): Enjoy stone oven baked street food at home.
• 🥖 Homemade Bread: Soft inside, crispy outside – just how it should be.
• 🌰 Roasted: Bring back the nostalgic flavor of roasted chestnuts at home.
• 🫓 Pide Varieties: Cheesy, minced meat, spicy sausage, or plain cheese-filled Turkish flatbreads.
• 🍆 Moussaka: When you think of eggplant, think of Dr.Maya®!
• 🥞 Flatbreads and Lavash: Soft and flavorful flatbreads.
• 🍪 Cookies and Desserts: Try kunafa, tahini bread, and other baked sweets.

Want more recipes:

Click here to explore all our recipes and detailed cooking tips: 🔗 Dr.Maya Stone Oven Recipes

Q: How many people can I cook for using the Dr.Maya® Stone Oven Machine?

A: The number of servings you can prepare with our oven depends on the type of recipe and your cooking pace. Here are some examples:

• Lahmacun: One of our professional chef customers can bake 28 cm lahmacuns every 1.5–2 minutes at 400°C, producing around 15 in 30 minutes.
• Pizza: A home user at 350°C can bake a medium-sized pizza in about 6 minutes, making 2 pizzas in roughly 15 minutes.
• Casserole Dishes: A customer using a compatible stone oven casserole pot reported serving 5–6 people with one meat dish.
• Daily Dishes: For individual use, a single serving can be ready in just 5–10 minutes.
• Oven Bakes: In our tests, moussaka cooked in the oven's included tray reached perfect doneness in just 15 minutes.
  

In summary, the Dr.Maya® Stone Oven is ideal for quick single servings, family meals for 4–6 people, or even for preparing dishes for dinner parties.

Q: When baking, my dough sometimes touches the upper heating element. What can I do?

A: The inner height of the Dr.Maya® Pro+ Stone Oven Machine is 6 cm, and the Dr.Maya® Lahmacun / Multi Stone Oven Machine is 4 cm. These dimensions are specifically designed to create the ideal environment for baking items like pide, pizza, and other flatbreads at temperatures up to 400°C. However, with yeast-based doughs that rise significantly, there is a risk of contact with the upper heating element. For flatbreads like pizza or pide without much topping, we recommend using a thinner dough base. This not only reduces the risk of excessive rising but also ensures a more even and delicious bake.

Q: Can I place the pizza directly on the stone, or do I need to use a tray?

A: The Dr.Maya® Stone Oven Machine operates on the principle of a traditional stone oven. You can place dough-based items like pizza directly on the stone surface. This method gives your pizza a deliciously crispy crust. For moist dishes like meat, fish, or chicken, we recommend using the tray included with the machine. The tray helps contain any juices during cooking, prevents spillage, and makes cleaning easier. The Dr.Maya® Stone Oven Machine is a versatile kitchen appliance designed to cook a wide range of dishes — and deliver excellent results every time.

1. Internal Height Volume:

Traditional stone ovens are usually used for thin-dough foods like pizza and lahmacun. However, our Dr.Maya® Pro+ model has been specially engineered with a higher internal volume based on customer feedback. This lets you bake puffy items like bread or stuffed baked potatoes (kumpir) as well as flatbreads.

2. Upper and Lower Heating Element Control:

Make sure the model you choose lets you control the upper and lower heating elements separately. This is important to get the best results when baking different foods.

3. Stone Surface:

We strongly recommend choosing a stone surface made from high-strength ceramic that is unpainted and uncoated. The stone should be a natural material that is off-white or cream. Avoid stones that have been dyed, as they often contain chemicals.

4. Temperature Capacity:

Stone ovens can reach temperatures of up to 400°C. Pay close attention to this specification, as it's essential for getting proper performance from the stone surface. For example, an ideal Turkish lahmacun bakes at 300–350°C in just 2 minutes, while an authentic Italian pizza requires 400°C for best results.